White Papers
Performance and the Twin Engines of Work
By Douglas K. Smith and Saad Allawi
Learn how to use SMART outcome goals to effectively manage a portfolio of Process and Project Work within your organization. We provide highlights of how managers in Government, Industry and Healthcare sectors have used a portfolio view of SMART outcome goals to link process versus project work to overall organization performance.
How Does Patients' Acuity Affect a Hospital's Expenses?
By Garrick Hyde
Our award-winning study disproves the popular belief that a hospital's Case Mix Index, commonly used as a proxy for inpatient acuity, is the main driver of hospital expense.